The agri-food products purchased through the website will be shipped to the address indicated by the User at the time of purchase. Upon receipt of the products, the User must verify that the number of parcels delivered matches the number shown on the carrier’s waybill and that the packaging is intact, shows no signs of tampering, and is not damaged. If there is any discrepancy between what was ordered and what was delivered, or if the User detects anomalies in the packaging, they must not sign the delivery note and must lodge the claim directly with the carrier. Otherwise, the User will no longer be able to raise any objection regarding the external condition of what has been delivered or its conformity with the order. All orders received will be processed within 7 business days following confirmation and settlement of payment, except during the summer, Christmas and year-end closure periods, which will be announced on the homepage.

Please note that if no parcel has been delivered within 5 business days after the shipping confirmation email, we ask that you contact us by email or phone as soon as possible for prompt assistance.

N.B. ORDERS WILL BE FULFILLED WITHIN 7 BUSINESS DAYS!

The products purchased through the website will be packaged with the utmost care and shipped, at your choice, via the courier TDF-Service or Poste Italiane, using the methods indicated during order processing; costs may vary depending on the chosen method and the total gross weight of the products in the cart.

Gruppo Caro reserves the right [at its discretion] to always insure the package; should it be lost or returned, we will arrange to resend the parcel at no additional cost to the purchaser or, if appropriate, to ship via a different carrier.