Registration on our website implies knowledge and acceptance of these General Terms and Conditions. To purchase products and access the services offered by gruppocaro.com, the User must complete the registration form.

The User undertakes to provide their name, personal details, email address, and any other requested data accurately and truthfully. The User undertakes to promptly update their registered personal details, including their email address, so that they are complete and truthful at all times, and agrees to hold Gruppo Caro harmless from any damage or harm arising from false information provided by the User.

Users who intend to register on the gruppocaro.com portal must read the Privacy Policy, consenting to the processing of personal data and the use of cookies (see cookie policy) by this site.

All Services offered on our website are available to registered Users and are free of charge.

The User is responsible for all costs related to Internet access and for the technical equipment required to establish the connection to the site and to use our Services.

The User acknowledges and agrees that once the registration procedures have been completed, the Services will become immediately available and may be used for as long as the User remains registered on our site.

The right to use the Services offered on our website is personal and non-transferable to any party other than the User.

After completing the registration procedure, the User will have a personal account, accessible via an anonymous identifier (User ID) and a strictly personal password. The User undertakes not to disclose the password for any reason whatsoever. The User will be held responsible for any actions and conduct contrary to applicable laws or these General Terms and Conditions committed by anyone who uses the personal account on their behalf. The User undertakes to promptly notify Gruppo Caro of any theft, loss, or misplacement of the password, as well as any misuse by third parties of the account or password of which they become aware.

The User is expressly prohibited from entering or transmitting, through the Services, any material that infringes third-party rights; is contrary to the law, public order, or public decency; is threatening, offensive and/or defamatory; infringes rights relating to public or private life; is vulgar, obscene, blasphemous, or otherwise inappropriate; incites criminal acts, actions giving rise to civil liability, or any otherwise unlawful acts; or that, without the prior express approval of Gruppo Caro s.r.l., contains advertising or promotional messages.

Gruppo Caro reserves the right to monitor the content of the Services, including chat rooms and forums, to verify compliance with these General Terms and with applicable laws, as well as to remove from the pages of gruppocaro.com any content that, in the sole discretion of Gruppo Caro s.r.l., does not appear to comply therewith, without the need for prior notice.

Gruppo Caro s.r.l. undertakes to exercise reasonable care to keep the Services operational and efficient, while reserving the right to modify and/or suspend and/or discontinue, in whole or in part, the Services, as well as to change their content, schedules, availability, and the technical means required to access and use the Services, and any other related aspect, due to technical reasons beyond Gruppo Caro’s direct control.

Gruppo Caro shall in no event be held liable for any damages suffered by the User arising from: (1) improper or unauthorized use of the Services and their contents; (2) inability to use the Services due to defects in the User’s hardware and/or software, malfunctions attributable to connectivity providers, or any other impediment caused by circumstances not directly attributable to Gruppo Caro s.r.l. and its agents.

The User acknowledges and agrees that any liability of Gruppo Caro srl is excluded with regard to any damage or injury suffered by the User in connection with the provision of the Services.

The User expressly acknowledges that Gruppo Caro srl cannot be held liable for any defamatory, offensive, or unlawful conduct by other Users or third parties, and that the risk of any resulting harm rests entirely with the User personally.

The gruppocaro.com website may contain links to other websites or external resources. Gruppo Caro srl cannot be held responsible for the content of external sites, the functioning of access to such sites, or the relationships between the User and the owners of such sites.

Purchasing transactions of products through the gruppocaro.com portal are available only to registered Users and are governed by the provisions of Legislative Decree No. 185/1999.

The User is expressly prohibited from using products purchased through gruppocaro.com for distribution, resale, or any other form of marketing to the public.

The User, who at the time of registering on our site—as provided for in Article 2.1—has read and accepted these General Terms and Conditions, must print and retain them as required by Articles 3 and 4 of Legislative Decree No. 185/1999.

Each product offered for sale through the gruppocaro.com portal is accompanied by a descriptive and technical sheet covering its essential features, which may be supplemented by an image of the product itself.

The product price shown on the descriptive sheet is inclusive of VAT. This amount does not include shipping costs, which are entirely the responsibility of the purchaser and are expressly indicated in the purchase summary table at the order-processing stage.

Once the User has finished selecting products, and before the final confirmation of the purchase, a summary table is displayed indicating: the quantities and unit prices of each selected product, the total cost if multiple products are purchased, the shipping costs, and the overall cost of the order.

After verifying the accuracy of the information shown in the summary table, the User may definitively confirm the order, or may modify or cancel it.

Following confirmation of the purchase order, the User will receive from gruppocaro.com an email containing a summary of the order placed.

Complete and confirm your order; afterwards you can conveniently pay by bank transfer to the beneficiary and IBAN listed below (you will also receive the bank transfer details in the order confirmation email). Once the payment has been received, we will promptly ship the items ordered. Please make the bank transfer within 5 days of your order confirmation in favour of:

Account holder: Gruppo Caro s.r.l.

- IBAN: IT84F0303281810010000002437

- BIC/SWIFT code: BACRIT21402

- Bank: Credem, Campobello di Mazara branch

- Payment reference: Enter the order number (you will receive it by email at the end of the purchase) — purchase from Gruppo Caro

Products purchased through the gruppocaro.com website will be sent to the address provided by the User at the time of purchase. Deliveries will be made within Italy and abroad.

Upon receipt of the products, the User must verify that the number of parcels delivered matches the number shown on the carrier’s waybill and that the packaging is intact, shows no signs of tampering, and is not damaged. If there is any discrepancy between what was ordered and what was delivered, or if the User detects anomalies in the packaging, they must not sign the delivery note and must raise the claim directly with the carrier. Otherwise, the User will no longer be able to raise any objection regarding the external condition of what has been delivered or its conformity with the order.

Products purchased through our website are covered by the manufacturer’s warranty; however, under no circumstances shall Gruppo Caro s.r.l. be held liable for any failure or improper functioning of products purchased by the User, nor for any damage that may be caused to third parties by the improper use of the products.

Gruppo Caro s.r.l. reserves the right to introduce special sales terms or promotions on the products available on its portal. The conditions applicable to such promotions will be defined from time to time by our company through specific communications to Users. Unless otherwise provided, these General Terms and Conditions shall apply.

Gruppo Caro s.r.l. and the logo displayed on our site are registered trademarks. All other trademarks appearing on the site belong to their respective owners and are protected by their respective rights.

The registered User undertakes not to upload to our site any material protected by third-party copyright, trademark, or proprietary rights, unless expressly authorized by the holder of such copyright, trademark, or proprietary right. It is the User’s responsibility to determine whether the material is subject to any third-party copyrights; the User will be solely liable for any damages arising from the infringement of any copyrights, proprietary rights, or any other harm resulting from the material they submit.

In the event of the User’s breach of the provisions governing the use of the Services, Gruppo Caro s.r.l. reserves the right, without any obligation to provide prior notice, to suspend or discontinue the provision of the Services to the User.

Gruppo Caro s.r.l. reserves the right to change or modify these General Terms and Conditions. Any such changes, modifications, deletions, and additions shall be deemed effective immediately upon notice thereof. Such notice may be provided by means of a notice on gruppocaro.com or by email or postal mail. From that moment on, any access to and use of the Services by the User, or the purchase of products offered on gruppocaro.com, shall be construed as the User’s full acceptance of such changes, modifications, and additions.

These General Terms and Conditions are governed by Italian law.

Any dispute concerning the interpretation or performance of these General Terms and Conditions arising between the Parties shall be submitted to the exclusive jurisdiction of the court of the consumer’s place of residence or domicile.

Purchases made on the website are governed by Italian distance-selling law. In the event of an incorrect order (you ordered and thus received a product you did not want), you have 10 (ten) days from the delivery date to exercise the right of withdrawal, i.e., to return the product. Gruppo Caro will accept the return of certain non-perishable items, provided they are in perfect condition, refunding the full amount (excluding packaging and shipping costs, as provided by Italian law). The return shipment must be properly packaged and include a copy of the delivery note, and everything must be sent to the address indicated on the site.